Actual Email below with email address and some info partially masked for privacy:
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Date: Tue, 25 Jan 2011 08:16:59 -0700 
From: xxxxxxx@xxxxxxxx   
To: info@etherealdecor.com
Subject: Re: Your Receipt Order Number: 5325  | All headers | | | >Hi Cynthia, thanks for trying to call me...
... I did use the new crytals this past weekend
in a bridal show and they were beautiful..also I saw one of my
competitors and she had a few crystals and when I touched hers I knew
instantly hers were plastic. I love what products you have to offer and
appreciate your help with my satisfaction. I think I got nervous ... and wasn't sure I did the right thing, but
afterall the product is perfect...Thank you again and I will be a
continued customer .
Dana , Awesome Blossoms
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Dana H.
Madera, CA
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Date: Sun, 16 Jan 2011 14:31:26 +0800
From: xxxxxHxxxxx@xxxxx.com
To: info@etherealdecor.com
Subject: 5 great iPhotos | All headers | | All attachments | Hello my name is Karen and I'm from Perth in Australia.
I would just like to say thank you for the great service you provided in sending your beautiful crystals all the way to Australia.
Every thing arrived well packaged with no damage or breakage.
Thought I would send some photos of the crystal decor of my daughter's wedding.
To show how beautiful it all looked on the day, thanks to the wonderful crystals, everyone raved about them and said how glamorous it all look. Thank you I will certainly recommend them to others. |
K. Proud
Proud House
Perth Australia
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Silvia P.
Pomona, California
---------- Original Message -----------
Date: Sun, 21 Nov 2010 23:11:03 -0800
From: xxxxxx <xxxxxxxo@xxxx.ca>
To: info@etherealdecor.com
Subject: 5 great iPhotos | All headers | | All attachments | Dear Ethereal Decor,
The wedding could not have gone better. The Bride and Groom were
stunned when the saw your tree for the first time at the wedding. We
got LOTS of compliments. Here are a few pictures of your tree and the
surrounding trees that we created.
Thank you so much. We can't wait to use it again. We are still
waiting on the professional pictures that we had taken of the event.
I will try to send you some when I get them.
Thank you again and I look forward to doing business again with you in
the future.
Sincerely,
Mandilyn Rapske,
Mandilyn and Company
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Mandilyn Rapske
Mandilyn and Company
Canada
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S. Buelow
Cedar Rapids, Iowa
---------- Original Message -----------
Date: Fri, 19 Nov 2010 13:01:00 +0100
From: xxxxxxxxxx <xxxxx@xxxx.com>
To: "info@etherealdecor.com" <info@etherealdecor.com>
Subject: Re: Crystals URGENT REPLY REQUIRED | All headers | | All attachments | I haven't seen them yet as I'm in Scotland until Sunday but Michael my fiancé has and said they are beautiful thanks. He said they really make the candelabra look amazing. Actually you may be able to get some business as in France all table decorations are usually hired via florists (our candelabras are) ..... If ours likes them perhaps he will want to buy his own!
Cheers
Caroline
Sent from my iPad
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Caroline Mcdaid
Paris, France
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Swarovski Crystals
Date: Sat, 11 Sep 2010 23:10:22 -0400
From: xxxxxxxxxxx@xxxx.com
To: <info@etherealdecor.com>
Subject: RE: customer photo swar 20mm on blue tree | All headers | | All attachments | They were beautiful I will use them again for a larger crystal tree in Feb. for a 50th Birthday party. I will order more from you soon for that party and another wedding in may. Thank you again I was very pleased with your product and so was the Guest.
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Lavorian Hutson
Valrico, Fl
---------- Original Message -----------
Swarovski and Ethereal Crystals
Date: Sat, 7 Aug 2010 09:43:29 -1000
From: "xxxxxxxxxx" <sheila@xxxxxxxx.com>
To: <info@etherealdecor.com>
Subject: RE: Sheila: crystals Order Number: 4774 | All headers | | | Hello!
I have been busy but I wanted to let you know I got the crystals right away
and they are just beautiful. They are everything you said and better. I
really appreciate it.
Thank you!
Aloha!
Sheila Kaneshi
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Sheila Kaneshi
Kapolei, Hawaii
---------- Original Message -----------
Date: Tue, 27 Jul 2010 13:52:29 -0700
From: xxxxxx xxxx <xxxxx@xxxxl.com>
To: <info@etherealdecor.com>
Subject: RE: if I order this week,,,, | All headers | | All attachments | thank you, i received them yesterday, they are BEAUTIFUL, you guys are great, great customer service. i will defenitely order again
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Geyde Echeverria
California
---------- Original Message -----------
Date: Sat, 24 Jul 2010 06:13:14 -0700 (PDT)
From: xxxxxxxxx<xxxxxx@xxxx.com>
To: info@etherealdecor.com
Subject: Re: crystals xxxxx | All headers | | All attachments | ... The sample product that I did receive was beautiful.
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B. Thomas
---------- Original Message -----------
 1/73 -html- | Date: Fri, 15 Jan 2010 13:03:40 +0000
From: xxxxxx xxxxx xxxxxx@xxxxxxx.com   
To: <info@etherealdecor.com>
Subject: RE: crystals order: response needed  | All headers | | All attachments | Dear customer service,
I received my order last night. I would just like to thank you one more time for your help. The crystals are absolutely gorgeous! Thanks again!
Best Regards,
Jessica Pacheco- a VERY happy customer!
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J. Pachecho, Dartmouth, MA
---------- Original Message -----------
Date: Wed, 6 Jan 2010 13:41:11 -0800 
From: Info <info@xxxxx-xxxxxxxxxxx
To: info@etherealdecor.com
Subject: Re: crystals new order | All headers | | All attachments |
Hi! I just wanted to thank you for helping me with my order before the
holidays! You were able to turn the crystal ropes around super fast
and made our project come in on time. Thank you for your
professionalism and flexibility!
Hope the holidays were good,
Renee Ingram
Studio Manager
andi kovel
justin parker
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R. Ingram,
Portland, Oregon
---------- Original Message -----------
Date: Thu, 1 Jul 2010 10:40:54 -0600
From: "xxxx xxxxxx" <xxlxxxx@xxxx.net>
To: <info@etherealdecor.com>
Subject: Re: Your international Order S&H cost-URGENT!!! | All headers | | | ORDER 4781 ...
Thank you also for the backorder of 8 crystals tear drops which arrived
about 2 weeks ago - I have been meaning to thank you for that, but somehow
time has flown by. My apologies, I really appreciate everything you have
done to ensure a beautiful crystal theme wedding at Chobe Game Lodge,
Botswana next April.
many thanks
Pxxxx
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P. Miekle
Calgary, Alberta Canada
___________________________________
More Testimonials from our Email Files
Note: these are not shown in the same format as those above because it takes a lot of work to get an email to show in it's original form without disclosing pertinent private information that is embedded in the email.
Hello, My name is (J. Graf). I purchased a manzanita tree along with the swarovski crystals back in July/August 2008. I promised I would send pictures of how the tree turned out. What I did was make the crystals on the tree my favors. I used the tree as my centerpiece for the place card table as well. I have attached pictures. We had the 12 inch links broken into 6 inches & the crystal fit into a regular size necklace box. We also purchased the necklace boxes online and dressed it up with white silk bows.
We ended up saving money with this BEAUTIFUL tree. The centerpiece for our placecard table was to cost $300. The favors we chose for around 200 guests would have came to over $500. The Tree/crystal/materials came to $800 with shipping. I hope this will be able to help! If you have any questions please feel
free to email me back.
J. Graf, North Brunswick, NJ
I would like to say a huge THANK YOU!! I received my order in the mail last night and they are absolutley stunning I couldn't be happier. I was so pleased with how everything was packaged, as I was a bit concerned with brakeges especially as they were coming from the U.S. I am just about to order some more strands (Swarovski lead-free 14mm crystal ropes) and can't wait for them to arrive. I would also like to say thank you for the constant updates and communication in regards to delivery and pricing. Thank you again I will definatley be recommending you to my friends. Thank you Thank you Thank you.
Christine Cousins
Australia
Thank you so much for all your help this evening with my order. You provided world class service and Ethereal decor is extremely lucky to have such an amazing employee as yourself. It was such a pleasure speaking with you and I can't wait to receive the Trees & crystals (metal trees, Swarovski & Ethereal crystals). Thanks again, Yvette Anderson
New York
The (Custom Silver Crystal Tree) tree was BEAUTIFUL!!!!!!!! (Swarovski Lead Free Crystal Ropes) I got so many compliments on it and most people thought that it was part of the reception hall. Unfortunately, I still don't have any pictures of it. I called my photographer and asked me to send me some sample pictures because I just couldn't wait for the proofs to come in. He sent me pictures of me and James, and the cake (which I designed), but no tree. ).... I really want to thank you in person and not via email.
Dahlia Saaman
Just received my shipment (Complete Crystal Tree Set with Real Wood Branches, Gilded Gold) ... UNBELEIVEABLE!!! I love it!! You are incredible.. THank You so much....I am planning on ordering a few more crystals .(Swarovski Lead Free Crystal Ropes) .. I really don't need them because my crystals look spectacular as is...I My wedding is not until October and I have only showed a few peiple and they are just blown away. THanks!
Chantelle Peters
Just received the crystal and they are ammmmmmaaaaaaaazzzzzzziiiiiinnggggg!! (Swarovski Lead Free Crystal Ropes) Thaks for all your help I am sure they will look just great at the wedding!!
Julie Atri
JulieAtri.com
The Silver tree was at a bridal show. Everyone went crazy over it.
Mark P. Ephraim
MPE Event Productions, Inc
We need the (new order) crystals as quickly as possible (Swarovski Lead Free Crystal Ropes). We have received the first order and the crystals are so wonderful we decided we need more!! Thanks so much.
Lillian Ulmer
I received some Swarovski crystal and fell in love with them. I upgraded my entire order to all Swarovski crystal immediately. ... I would highly recommend ordering from your company to any of my friends and family members. The crystals are beautiful and exactly what you said they were on the website.
Gwen Hutchinson
Cynthia, You were a life saver. You took the time to explain the details of exactly what I needed to create a 'magnificent crystal tree' (Swarovski Lead Free Crystal Ropes). It was a huge success! The attached photo does not show the true beautiful of it. Now here is the problem. Two people loved them so much they want me to do their reception tables (20-30) with the crystal trees on each. Thanks.
La Tanya Eiland
THANK YOU SO MUCH, I can't wait until our event it is the Texas Roll-Royce owners club 40th Show off will let you know and take pictures of this event. Thanks,
Cathie Mouton
Thank You. I already call and made the order and I receive. They are very beautiful. Thanks for your kindness,
Olga Fas
Hi, Just a note to tell you that the crystal dewdrops for the bouquet (Bouquet Fantasy) arrived and they are spectacular! Thank you,
Linda Simone
Thank you so much for processing the return of my test-tube vase hangers!!! I can't tell you how much I appreciate your kindness and willingness to work with me!! What an amazing company you have! Thank you again for everything!! It has been pleasure working with you and I look forward to continuing my business with you in the future.
Meghan M. Swartz
The crystals (Swarovski Lead Free Crystal Ropes) were absolutely stunning, I love them. they were so beautiful. Cynthia, you were so helpful. I know you didn't slave over them personally, but you were very professional. I am back from my honeymoon and want you to know you did a good job. I've worked in customer service and know it is important. Word of mouth is very powerful.You did a wonderful job. I will be referring you. Thanks again.
Marvina Jones
I chose to have the crystals (Bouquet Fantasy) incorporated in my red rose bouquet and they were breath taking. The florist that I used complimented the quality of the crystals and did a beautiful job. Thank you Cynthia for your opinion and being so nice. I was very satisfied with the crystal stems. Thanks again.
Odilia Guillen Wallace
We received our centerpieces yesterday and they are beautiful. Thanks so much for your help.
Judy Hull
Thank you for understanding the situation, I really appreciate all of your help. We also think the vases are gorgeous and cannot wait to use them for my wedding!
Danielle LaRicci
Thank you for understanding the situation, I really appriciate all of your help...cannot wait to use them for my wedding!
Danielle LaRicci
Your wonderful staff has gone above and beyond with helping to make my wedding day that is August 14, 2005, one of the most rememberable days of my life. Thank you
Cathy Burton
Thank you very much - and they were beautiful - we recommended you to lots of folks!! Thank you again.
Pamela Dias
...Thanks, i got the order and the paris collection will be just perfect for my special day.. thanks 4 all your help...
Jaime
I just want to thank your company for doing an amazing job on the flowers that I ordered. They were perfect and everyone loved them!
Valerie Ponte
...you said they was so lovely (centerpieces) people was stealing it off people table ... I would love to get some more, some people who win it, left their table to smoke or the wash room by the time they came back it was gone, can you belive and now they are ask for it I feel bad so I told them I will order some for them ...
Vera Iyamu
Have recieved the the last 3 Swans in perfect condition thank you very much for your prompt attention.
Ethel Persicke
Hello: O.K. I received them in the mail today and they are absolutely beautiful!!
Lisa Podsiadlik
I received both of my orders today. Thank you so much for your efforts to meet my deadline. Everything is beautiful!!
Gary and Susan Atchley
Thank you so much for your response. Thank you so much for your assistance.
Margaret Andrews
When Kelley (the bride) saw your (product), she knew that was what she wanted. Her mind was made up. We are so excited ...They represent so much for a theme for a wedding! ... they are so elegant looking. I can't wait to see all the tables set up!! We'll send you a picture. Thank You.
Ellen S., Hermitage, PA
Everyone said it was prettiest centerpiece they had ever seen ... guests were crazy about them. Most of the guests even took the (items) we ordered for people who had helped. I would like to place another order...
L. Hwang & B. Vuong, Alhambra, CA
We are so excited!!!! The best part is that they are so original :) We have NEVER seen them at any of the weddings or other parties we have been to over the years! They will be such a compliment towards our big day~ Thanks again!!!
L. Cucci, Newton MA
We are excited about what we believe the over all impression the center pieces will make. As is the florist whom I have taken pictures to from your web site along with suggested display ideas. She was most impressed saying she had never seen anything like them and was anxious to work with them. I thought perhaps you would like to hear this. :) Regards,
Cynthia C., Palatine, IL
Your customer service has been excellent. ... just beautiful.
Cheryl J., Bethlehem, PA
... (centerpieces) were FABULOUS! Thank you very much!
Jackeleen O., San Juan, PR
Thank you!! I received my initial order last weekend and have decided that I like them so much, that not only will I be using them at my bridal shower, taking place this week, but that I would also like to use them for centerpieces at my wedding. Therefore, you will see that I have recently placed an order .... Thank you!!
Cherie K., Dalton, OH
... I can't wait to see them as the centerpieces for our wedding!
Libby S., Massapequa, NY
I just wanted to send you an email and let you know that we received our (order) and they were the most beautiful wedding centerpieces. Our guests really enjoyed them and the lucky ones who were able to take them home were ecstatic. Thanks for your wonderful customer service and making my wedding day beautiful!
Joanie C., Mount Laurel, N.J.
... an absolute hit at my wedding! They were beautiful! I have given your website to everyone, my florist, my photographer and the place where my reception was held. Everyone loved them!
Brenda G., Saugus, MA
Hello, My name is Irma Robles and I just got married this weekend. (September 17th). Everybody kept complimenting me on such an elegant and unusual centerpiece. THEY LOOKED SO BEAUTIFUL, I can't describe how beautiful they looked. So many of my guest wanted one of them but i didn't have enough for so many, so I will be ordering some soon for my closest friends that weren't able to get one. Thank you for making my day such a Beautiful Event!!
Irma Robles, Oxnard, CA
My colors were navy and silver ... all white flowers, they were on round display mirrors with 3 small votive candles on each centerpiece. It was so beautiful! I hope you can get a good idea. OK I will scoot for now ... Again thank you for ALL YOUR WONDERFUL HELP, I truly appreciate all that you did to assist me, you were priceless! Let me know what you think (of my photos).
Mrs. Jennifer G., Plantation FL
I used your swan vases for my wedding in October. They were a HUGE hit!! Everyone loved them, especially me! but me & my maid of honor ended up being the ones that left the reception without a centerpiece! I loved them and they gave the touch of elegance I was looking for!
Melinda A., Old Greenwich, CT
I have sent a picture of me and my new husband with the crystal (stems)... as you will see I opted to go with just the crystals no flowers. I am going to send you a couple more that are better but this one was already saved in my computer ... Again thank you for ALL YOUR WONDERFUL HELP, I truly appreciate all that you did to assist me, you were priceless!
Jennifer G
Our plan is to incorporate the (Bouquet Fantasy) crystal stems into a Irish Flora Brides bouquet. We anticipate it will be beautiful ...
Cynthia C., Palatine, IL
I got it !!! ... it's BEAUTIFUL!! Thank you! ...
Tamika C., Warren, MI
I received my order today and I had to write to say how pleased I was! The crystals look too beautiful for words and I can't wait for my wedding day to see them in my bouquet!! Thank you for your wonderful service.
Linda H., Houston TX
Cynthia,(customer service) thank you so much. I received my crystal stems and they are absolutely magnificent! They are beautiful! ... Thank you so much for your time, patience and attention... I really appreciate it and want you to come to the wedding! Thank you SO much. Know that a great appreciation and note of gratitude will be on your behalf at my wedding and if anyone asks about my bouquets, I will tell them about you and (Cynthia) I call you my friend! Have a blessed day.
Lynette H. , Bronx, NY
...The crystal (stems)are amazing! I'm especially pleased with the boutonnier I purchased for my groom. :-)
Jackie L., Vancouver WA
I received the fantasy bouquet, and it is absolutely gorgeous! This is the second time I have ordered from you, and the first time I purchased the mixed bouquet - I love this one even better with the all colored crystals (all starlight). I also wanted to commend you on the superb presentation ... so lovely in the gift box ... No doubt I will be purchasing from you again, with one more daughter to go! Thanks again.
Cindy Klein, Willis, TX
I received the Crystal stems. They're beautiful.
Deborah K., Norcross GA
Received the crystals today for my daughter's bridal bouquet. They are just stunning! Thank you so much. Don't be surprised if you hear from our Florist! She can't wait to see them and I know she will be as thrilled as we are! Thank you.
Lorraine D., Billerica, MA
My Swan vases arrived and they look great. Thanks.
Katie C., Woburn, MA
Hi there, I just wanted to let you all know that our Swans arrived on thursday afternoon, and I must say that they are some of the most beautiful ... we have ever seen. All of them arrived intact. They will certainly be the showcase of our wedding. Thank you soooo much for a job well done ... Thank you guys so much again.
Kevin and April Christo, Alberta, Canada
Thank you ... (glass swan vases)
Linda R., Coral Springs, FL
Thank you so much they are lovely!!
Esmeralda C., San Diego, CA
... maybe I can order extra 2 (swan vases) they are very nice thank you.
Ethel P., Madera, CA
Hi, I just want to thank your company for doing an amazing job on the (oversized paper) flowers that I ordered. They were perfect and everyone loved them!
Valerie P., Belle Mead, NJ
Have recieved the the replacements Swans in perfect condition thank you very much for your prompt attention.
Ethel P., Madera, CA
My order arrived with no damage - they are absolutely beautiful!
Barbara K., St. Augustine, FL
Thanks agian for all your help. Its very much appreciated. Here is a 10 out of 10 for customer service. Bye for now.
Charl Marais, Ireland
Received the crystal ropes and tree branches and they are wonderful. Decided to add crystals to the invitations. Please advise on 1" Swarovski vs yours for this purpose. Also would like to consider scatter crystals for 17 tables. Thank you for your prompt order last week.
P. Levinson, Celebration Fl
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