|Most Items Sent "SIGNATURE REQUIRED"
We send most (but not ALL) orders so that some person at the exact address, apt. number or unit, must sign for receiving the package. This is because stolen or mis-delivered packages can ruin a fast approaching wedding or event. Without this, sometimes UPS leaves packages at the wrong house. This protects you. If no one is around at time of attempted delivery, simply call the delivery phone number on the slip and arrange a day for re-delivery or pick up from local UPS station or Post office at your convenience.
If you request your order sent without needing to be received by an actual person, please note that you are taking full responsibility for your package in case of theft from your doorstep, mailbox, etc. If you request it left without being received by a person and it disappears, we do not send free replacements and are not subject to a chargeback of monies paid. By asking it to be left this way, you are releasing us from any and all liability.
Delivery Time & Faster Delivery Methods
We ship by UPS, postal service and on large orders, by truck freight. Large tree orders typically go freight. We try our best to ship most crystals orders out of our warehouse within 2 - 5 business days. You must then add travel time to your state. Items that are out of stock or special order, however, may take longer before it ships out. International orders can take longer due to more intensive address verification measures to prevent fraud. Unless expedited shipping is paid for, we cannot guarantee the date by which an order will ship out of our warehouse and arrive at your door, but we can give our best estimate. We ship by Parcel Post, UPS or Priority Mail in most cases. We determine which method to use based on the items in the order and the distance being travelled.
If you must have items shipped out sooner/faster, we have priority shipping available at added cost. Online shipping rates are only for items to be shipped Ground in most cases. We also offer Expedited Air such as 2nd Day Air, 3 Day Air, Fedex, etc. shipping on most items at additional cost depending on the weight of your order and the distance it must travel. You can place your order online and in the comments add that you want an upgrade to air shipping and to email you with the additional cost if available.
Expedited Shipping, Next Day Air, 2nd Day Air, etc Policy
If you choose expedited shipping services such as UPS 2nd day air, 3 day air, Fedex, Express Mail, etc., please note that 1 or 2 business days of processing may still be needed before the items can ship. When you email us or call for your air shipping quote, we would notify you at that time, when you should expect your order by any of the methods chosen. We will let you know if any days of processing will be necessary.
In many cases, if ordered early enough, the order can ship out the same or next day. We cannot GUARANTEE the delivery date outside of what the carrier guarantees. This means that what is called "act of God" or situations out of the control of the carrier such as earthquake, snow, ice, etc. that can cause airplanes to be unable to fly and connections to be missed are not refunded by the carrier.
Rush fees if any, are non-refundable and separate from any air shipping cost which is refundable if the carrier does not deliver.
For more information on shipping policies, freight shipping, returns, etc., please visit our full Store Policies page (see top navigation or click here.