International Orders
We do ship most items internationally. We ship crystals to most countries such as U.K., Canada, South America, etc.
Minimum Order
International orders now have a $100 product total minimum. Due to the extra handling which includes filing of customs documents including certificate of origin, customs delaration, etc. (required for overseas shipping), we can no longer process orders with a product total below $100 (before shipping cost is added). This also helps the customer becaause shipping is higher and more items can fit in most boxes without affecting the shipping cost. For example, cost to send 10 crystal chains to Australia is in some case, the same as sending 50 crystal chains to Australia.
How to Place an International Order
All international orders must be placed by internet which allows us to capture your I.P. address and to be sure your order is filled as requested since there are no returns on international orders.
How to Place Your Order Online
Add items to shopping cart and continue through checkout, however the shipping cost reflected will not reflect actual shipping cost to your country which would be much higher than U.S. rates by ground. In the "comments" box which you will see during checkout, please type "please email me corrected AIR shipping cost to my country".
You will Not Be Billed Until You Approve S&H by E-mail
Orders are not charged automatically upon submitting your order, but are examined individually before cards are charged. We would see that your order is international,. We would then weigh the items, determine box size, etc. determine the rate including customs documentation preparation and email you within 24 hours or less (in most cases). This email would contain delivery cost to your country for your approval in writing from the same email address given in the order BEFORE charging your card anything. If you disapprove, the order is cancelled without charging you.
Include Your Card Bank Phone Number in Your Order
Please include the Phone Number from the back of your credit card for your bank in your order information. We call the cardholder's bank to verify the billing address information before processing the order.
Have Questions & Need to Contact Us?
If you are outside U.S., please email or live chat with us below. Our toll free number does not always work from outside U.S. We can't return calls outside U.S.
E-MAIL US:
info@etherealdecor.com (just click on the link)
We answer our e-mails many times per day. We do our best to respond to e-mails within 1 - 4 hours. This is the preferred method for contacting us, because it allows us time to provide complete and correct answers to your questions. It also provides a record of all contacts between us. It is also best because our business comes mostly by internet.
LIVE CHAT WITH US (instant messaging):
If the box below says "chat with us", you can click it for instant, interactive, live chat. If consultants are not logged in, it will say "email us" through the same chat box. Live Chat is for product questions and design help. We can't do order status checks through live chat. For order status, please visit the order status page of our site and enter your information.
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FAX US:
Toll Free 877-484-4675 Just wait for the greeting and hit send on your fax machine. The system will recognize your fax.
Again, the number does not always work for most countries outside the use, however, you can try to call us Toll Free (877) 484-4675 (We Mail No Paper Catalogs / Brochures). We can't return calls outside U.S. so if you call and do not get a live person, leave your message including your email address for an answer to your question or try again.
Terms of Sale on International Orders (more on Store Policies Page)
Basically, orders shipped outside the continental U.S. or to other countries are always final sale, non-cancellable and non-returnable. We cannot guarantee foreign Customs Office clearance times.
We estimate the travel time to your country only. Some packages can be held for days, even weeks in some countries. For fastest customs clearance, request your items be sent Fedex instead of Postal Service Express Mail. The cost is more, however, customs clearance usually goes smoother and faster from our experience. Duties/Tarifs (if any) are not included and are not paid to us and would be payable to the carrier upon delivery. Please note that Fedex would not normally collect duties/tarifs upon delivery but would send a separate bill later. We cannot determine if or how much any duties could be, if any. We are not responsible for duties/taxes of any kind.
Swan vases shipped outside of the continental U.S. only are shipped at the customer's risk of loss or damage in shipping, transit, by customs agents, etc. For orders shipped outside the continental U.S., we cannot ship free replacements or refund for damaged items received due to the much higher expense. Such orders ship at the customer's financial risk of loss or damage. This does not apply to orders shipped WITHIN the continental United States.
If you do not accept and understand these terms or need clarification, you agree that you will not place your order until you do. By placing an order by phone, internet, mail or fax, you demonstrate that you accept these order terms. Please e-mail your questions to us at: info@etherealdecor.com.We will always be fair and honest with our customers and rely upon the honesty and integrity of our customers and hope that most of them will do the honest thing as well. We truly appreciate your business and your understanding.
Litigation
If we must sue a customer for payment of merchandise for any reason including unwarranted charge-backs, the dispute will be litigated in and settled by the court systems in the county of Volusia, state of Florida.
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