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Contact Us
Welcome to Ethereal Decor, Pronounced: "IH-THEE-REE-UHL" (heavenly) Decor (decorations) . Contact us by E-mail, Live-Chat, Phone or by Fax.
E-MAIL US:
info@etherealdecor.com (just click on the link)
We answer our e-mails many times per day. We do our best to respond to e-mails within 1 - 4 hours. This is the preferred method for contacting us, because it allows us time to provide complete and correct answers to your questions. It also provides a record of all contacts between us. It is also best because our business comes mostly by internet.
LIVE CHAT WITH US (instant messaging):
If the box below says "chat with us", you can click it for instant, interactive, live chat. If consultants are not logged in, it will say "email us" through the same chat box. Live Chat is for product questions and design help. We can't do order status checks through live chat. For order status, please visit the order status page of our site and enter your information.
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Product Consultants
Answer Your Questions |
ORDER STATUS REQUESTS:
We can't check order status by live-chat above, however, click here to go to the Order Status Page of our site, enter you billing address zip code and order number from your automatic email receipt.
CALL US:
We receive most of our business by internet and have little need to sit by the phones therefore, we spend our time in our warehouse, filling your orders. This means if you call, you may get a live answer or you may need to leave a message and we will return your call. Incoming and Outgoing phone calls are recorded. Our messages are checked frequently and it is faster than calling back.
Call US Toll Free (877) 484-4675 (We Mail No Paper Catalos / Brochures):
We can't return calls outside U.S.
WHEN YOU LEAVE US A MESSAGE, PLEASE ...
Please speak clearly, leave your name, number and a specific message. We cannot return calls that do not leave a SPECIFIC message as to what information you need so that the correct person call call you back. Please repeat your name and number twice and include a good time frame when you will be available at the number given. We will certainly call you back.
INTERNATIONAL CALLERS
If you are outside U.S., please email or live chat with us above; our toll free number does not always work from outside U.S. We can't return calls outside U.S.
FAX US:
Toll Free 877-484-4675 Just wait for the greeting and hit send on your fax machine. The system will recognize your fax.
WRITE US:
Ethereal Decor, 2578-211 Enterprise, Orange City, FL 32763
Our shipping and receiving warehouse are at a separate location which is not a showroom for customers to browse through our products. It is zoned and insured only for our production, shipping and employees. We are not a retail "store" which means we deliver all orders (even if you are in the state of Florida) by UPS, Fedex and Priority Mail.
Ethereal Decor
of Central Florida info@EtherealDecor.com |
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Glass Swan
Swan Theme Wedding
Photos & Text © Copyrighted 2007, 2008 & 2009 Ethereal Decor. All Rights Reserved. Written Permission Required for Use.
Email: info@EtherealDecor.com | Phone: Toll Free (877) 484 4675 | FAX: (877) 484 4675
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