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Contact Us
Welcome to Ethereal Decor, Pronounced: "IH-THEE-REE-UHL" (heavenly) Decor (decorations) . Contact us by E-mail, Phone, Live Chat or by Fax.
International Order Questions? Click Here for Answers. We have a page now that strictly pertains to orders to be shipped outside the U.S.
ORDER STATUS INFO
Please visit the order status page of our site and enter your information.
Note: phone representatives do not have shipping or tracking information which must be researched; they would take your order number and pass it on to shipping dept. They research the order and email information with tracking if already shipped. Thank you for your understanding.
E-MAIL US:
info@etherealdecor.com (just click on the link)
We do our best to respond to e-mails within 1 - 4 hours. This is preferred because it provides a clear record of all contacts between us. It also allows us time to provide complete and correct answers to your questions. It is also best because our business comes mostly by internet.
LIVE CHAT WITH US (instant messaging):
If the box below says "chat with us", you can click it for instant, interactive, live chat. If consultants are not logged in, it will say "email us" through the same chat box. Live Chat is for product questions and design help. We can't do order status checks through live chat.
 | Product Consultants
Answer Your Questions |
CALL US:
We receive most of our business by internet and have little need to sit by the phones therefore, we spend our time in our warehouse, filling your orders. This means if you call, you may get a live answer or you may need to leave a message and we will return your call. Incoming and Outgoing phone calls are recorded. Our messages are checked frequently and it is faster than calling back.
(877) 484-4675 Toll Free.
We Mail No Paper Catalogs / Brochures): At this time, we can't return calls outside U.S. with the exception of Canada.
IF YOU LEAVE US A MESSAGE, PLEASE ...
Please speak clearly, leave your name, number and a specific message. We cannot return calls that do not leave a SPECIFIC message as to what information you need so that the correct person call call you back. Please repeat your name and number twice and include a good time frame when you will be available at the number given. We will certainly call you back.
INTERNATIONAL CALLERS
If you are outside U.S., please email or live chat with us above; our toll free number does not always work from outside U.S. At this time we can't return calls outside U.S. with the exception of Canada.
FAX US:
877-484-4675 Toll Free.
Just wait for the greeting and hit send on your fax machine. The system will recognize your fax.
WHERE WE ARE LOCATED:
Ethereal Decor
Central Florida
U.S.A.
Our shipping and receiving warehouse are at a separate location which is not a showroom for customers to browse through our products. It is zoned and insured only for our production, shipping and workers. We are not a retail walk-in "store" which means we deliver all orders (even if you are in the state of Florida) by UPS, Fedex and Priority Mail.
We do not post our warehouse or office address online, in order to prevent walk-ins. Our mailing address is availble upon request and is also on your email receipt . It will also be on the box.
info@EtherealDecor.com |
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Photos & Text © Copyrighted 2007, 2008 & 2009 Ethereal Decor. All Rights Reserved. Written Permission Required for Use.
Email: info@EtherealDecor.com | Phone: Toll Free (877) 484 4675 | FAX: (877) 484 4675
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