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Please email us at info@etherealdecor.com with the name on the credit card used and your order number if you have it. We will email status (to the email address given in the order) within 1 - 24 hours.
Note: phone representatives do not have shipping or tracking information which must be researched; they would take your order number and pass it on to shipping dept. They research the order and email information with tracking if already shipped. Thank you for your understanding.
My Card Was Billed, Why Has it Not Shipped?
As stated online during checkout, your card may bill automatically when you place an order, but various items have differant ship out times. Most orders ship out of our warehouse within 2 - 5 business days of being placed. You must then allow travel time to your state which is anywhere from 1 - 7 additional days to arrive to you. If you need Priority Status to ship out faster and to ship by AIR, email us your order number and we will email you back an additional cost quote.
We appreciate your business.
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Ethereal Decor
info@etherealdecor.com
We accept no packages without your RA# written on the outside of the box. All store policies can be found on on our website www.EtherealDecor.com on our Store Policies page. |
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